Shipping policy

Shipping Policy

Effective Date: 9/2025

Overview
We ship high-quality T-Shirts & Hoodies and other garments across domestic and international destinations with clear processing times, tracking, and support.

Order Processing

Processing time: Orders are processed within 1–3 business days.

Weekends and holidays: Orders placed on weekends, or public holidays are processed the next business day.

Order confirmation: You receive an order confirmation email immediately and a shipping confirmation with tracking once the order ships.

Shipping Methods and Estimated Delivery

Domestic (United States): Standard Shipping - 3-7 business days after shipment. Expedited options available at checkout.

Canada: International Economy - 7-14 business days after shipment.

International (other countries): International Standard - 10-21 business days after shipment.

Express services: Available at checkout where offered; delivery windows depend on carrier and destination.

Shipping Rates

Flat rate: Shipping rates vary depending on zip code for Standard Domestic orders.

Free shipping: Free Standard Domestic shipping for orders based on the dollar amount purchases deemed and or set by the company.

International rates: Calculated at checkout based on destination, weight, and carrier.

Taxes and duties: International customers are responsible for import duties, taxes, and customs clearance fees.

Tracking and Delivery

Tracking: Tracking information is provided in the shipping confirmation email.

Delivery attempts: Carriers may require a signature for delivery; uncollected packages may be returned to sender, and a reshipment fee may apply.

Address changes: Contact us immediately if you need to change the shipping address before the order ships; we cannot change the address after shipment.

Lost, Stolen, or Damaged Packages

Report timeframe: Report lost, stolen, or damaged packages within 7 days of the estimated delivery date.

How to report: email [your@email.com] with your order number, a brief description, and photos for damaged items.

Resolution: We will investigate with the carrier and either replace the item or issue a refund once carrier findings are complete.

Shipping Restrictions

PO Boxes and APO/FPO: We do not ship to PO Boxes or APO/FPO addresses unless specified at checkout.

Prohibited items: We comply with all carrier and customs restrictions; orders containing prohibited items will be cancelled and refunded.

Local Pickup and Same-Day Delivery

Local pickup: Available if enabled for your area; select pickup at checkout and bring your order confirmation to the pickup location.

Same-day delivery: Available in select cities; options appear at checkout where offered.

For shipping questions or assistance, email [support@eq2020.store] Include your order number for fastest service